Returns and exchanges

If you are not entirely satisfied with your purchase, we're here to help. Casa 106 Atelier has a 14-day return policy: you have 14 days from when your order is delivered to ship it back to our studio for a refund or exchange. No cancellation and exchange on made-to-order and tailor-made garments if the product has already gone into production. No return on or exchanges on tailor-made garments.

Please feel free to ask any questions prior to ordering to avoid confusion about your item, we will offer personal assistance to any customer. We can provide an extra adjustment of your garment if necessary. Contact us at casa106atelier@gmail.com

Any claim must be submitted in 14 days following receipt of the product(s). They must be sent in their original condition (packaging, accessories, tag, etc.), For any return, the customer shall first contact the customer service via e-mail at casa106atelier@gmail.com to inform it of his/her/its decision to use his/her/its right of withdrawal.

The product(s) must be returned with a tracking number to:

Calle Gomis, 48 bajo 2 escalera B
08023, Barcelona - Spain

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of product(s) are borne by the sender. In order for the customer service to accept the return, the product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice. The customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties. Casa 106 Atelier cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the customer’s identification (surname, first name, address) is not possible shall be refused. On receipt of the product(s) returned by the customer, the customer service shall send a confirmation of receipt of the product by e-mail.

Casa 106 Atelier cannot undertake to reimburse the standard delivery costs.